Implementation

Call Center Selection: MDI will help your company identify business goals and processes that you want handled at your triage call center. The MDI Account Director will also provide you with turnkey management of the Request for Proposal (RFP) process by drafting the RFP questionnaire, soliciting all potential vendor information and pricing, evaluating responses using MDI's scoring process, reviewing responses and selecting two centers for final evaluations and negotiation, and initiating the contract between you and your potential call center.