Call Center Management Best Practices: After the call center is up and running, MDI will take an active role in optimizing the call center operations and managing required day-to-day tasks. These tasks include reviewing call center reports, facilitating observation sessions, working with sales managers to optimize lead routing, and providing recommendations that lead to finely tuned scripts and scoring, which collectively keeps the call center operation as efficient as possible.

• Strategic Plan Implementation
• Account Management
• Control-Based Testing
• Traditional Direct Mail Printing and Lettershop
  • Mailing and Postage
  • List Acquisition
• DRTV
• Media Planning and Purchasing
• Alternative DR Media